The experience is obviously much better than queuing at offline reload points, or validating the reload during TNG wallet’s initial phase.
There are different methods to reload the card through the wallet, including through offline Pins – a workaround but also a way for those who are used to top up offline to get more comfortable. You can then add your physical TNG card to the wallet: As a payment app, KYC is essential during registration: The TNG e-wallet is developed by the JV between TNG and Ant Financial called TNG Digital. This has traditionally been a very good offline customer traffic driver. Of course, TNG Card users need to top up value into the card, through a network of more than 10,000 reloading points. TNG also has a scheme with Tesco, where Tesco runs its loyalty programme Clubcard. There are more than 20 million cards in circulation. TNG has a perfect combination of use cases for e-wallet: public transport and, in a country where many drives, highway toll. We did an overview of the major e-wallets in Malaysia earlier this year, now let’s do a deep dive into TNG. In fact, while access to financial services in Malaysia is much more advanced than many other countries in the region (hence different opportunities for fintech), cash still dominated many of the retail transactions. While there is a lot of attention in Indonesia’s mobile payment/wallet space, few regional observers are paying attention to Malaysia, where Ant Financial also operates an e-wallet JV with CIMB controlled Touch N’ Go (TNG).